#203 - Supporting Team Leaders & Agents
Get Out Of Wrap - The Contact Centre Community October 18, 2024x
203
00:36:0533.04 MB

#203 - Supporting Team Leaders & Agents

For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them.


In this live session I share where our industry is right now and the impact that has on team leaders and agents and also share tips and ideas for how you can see them thrive in your contact centre.

For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them.


In this live session I share where our industry is right now and the impact that has on team leaders and agents and also share tips and ideas for how you can see them thrive in your contact centre.